Easy dialogue with different people, from plumber to business partner, is a key skill. You will learn how to build effective dialogue with a few simple tips.
Negotiations accompany us constantly. Making an appointment, getting an interview, asking for a raise - these are all negotiation options.
The art of speaking persuasively is not a talent but a skill. With regular training, it can be developed. Pick one or more strong speaker habits and try to put them into practice.
Ask open-ended questions
For an effective conversation, you need to choose your questions carefully.
- Open-ended questions help start a conversation and interest the interlocutor. For example, ask "What do you think makes the dessert so spicy?" instead of the usual question "Delicious dessert, huh?"
- Questions without denial. The "not" particle in any sentence provokes a person to refuse. The phrase "May I pass?" will generate a greater response than "Could you move?" In the second case, the natural answer would be "could not."
- Complimenting questions set a positive tone for the conversation. The person to whom the question is addressed will be interested, flattered and more likely to respond positively to your request.
Give more specifics
During meetings, situations arise when one of the interlocutors begins to mumble and cannot formulate a clear proposal. Be specific! If you get lost in generalizations and are afraid to say something stupid, give up the floor to your opponent and take a short pause.
It should be clear from your speech in any negotiations:
- What do you want,
- why do you need it,
- what benefit your interlocutor will have.
Always assume that your problems are your responsibility. And you need to make sure that your request is satisfied.
Avoid parasitic words
Parasitic words can kill any negotiation. You probably attended the speeches of the speakers who through the word inserted "eee", "like", "well" and other constructions that do not carry any meaning.
It is not easy to get rid of such words in your speech, but you can:
- record your speech at home on audio / video and note which words-parasites prevail;
- read the speech aloud with expression;
- memorize the text and repeat in your own words;
- make an audit trail.
The number of parasites in speech should be significantly reduced. Use this method until you automatically speak correctly and clearly.
Smile
In the psychology of sales, there is a rule: "smile when making sales on the phone." The interlocutor on the other end of the line does not see the smile, but feels positive notes in the manager's voice.
You can see for yourself that this rule works. In front of the mirror, say "good morning!" with a smile on his face and with neutral facial expressions. Most likely, in the first case, the wish will seem more pleasant to you.
A smile invites you, makes you respond in kind and sets you up in a positive way. The better the mood of your partner or client, the more successful the negotiations will be. So why not make yourself and others happy with a genuine smile?
Gesture correctly
There are scientific studies on gestures, facial expressions and postures. As a rule, negotiations are more successful in which the interlocutors are located to each other and show this with gestures and facial expressions.
The main pleasing gestures:
- open palms show honesty;
- hands on the chest express confidence;
- head tilted to the side demonstrates interest.
People read gestures automatically and instantly. You are just starting a conversation, and the interlocutor has already decided how he treats you.
And one more additional recommendation. The main factor in successful negotiations is sincerity and disposition towards the interlocutor. As the writer Emile Ash put it, "The best way to get others interested in yourself is to be interested in others."
