Aggression is a natural psychological reaction of a person to certain events, but some people, for some reason, experience a constant feeling of aggression towards others. It is very difficult to communicate with such aggressive people, and in order for this communication to be productive, you need to develop the right tactics for communicating with an aggressive person who constantly attacks you psychologically.
Instructions
Step 1
The first reaction to an aggressive attack is usually anger and retaliation. When communicating with an aggressive person, try not to succumb to provocations - do not heat up the situation, do not respond with anger to anger, try, by all means, to maintain a positive attitude and get away from the conflict.
Step 2
Create the right mindset that will hold you back and help you cope with the situation calmly and calmly, without giving vent to emotions and resentment. If the aggressive attacks of the interlocutor offend you and cause anger and resentment, try to drown out emotions and think logically about what caused such aggression and why this person has such a pattern of behavior.
Step 3
Maintain common sense and objectivity, and also try to look at the events with the eyes of your opponent. Determine what exactly caused the aggression and irritation of the interlocutor - perhaps the reason is not in you, but in the environment.
Step 4
Watch your facial expressions and gestures - demonstrate sincerity and openness to the interlocutor, breathe calmly, look him directly in the eyes and do not move away from him too much. Try to copy the gestures of the interlocutor so that he feels like his person in you.
Step 5
Control your body, and also listen carefully to the words of the interlocutor. Even if he splashes out aggression on you - listen calmly and carefully, and this aggression will come to naught. Do not interrupt the interlocutor, let him speak out, otherwise your response words will not be perceived and will pass on the ears of an angry person.
Step 6
Wait until the end of the interlocutor's speech, take note of the information received, and, based on it, build a competent and calm answer. Speak confidently, with restraint, without raising your voice. If the other person continues to be angry, defuse the atmosphere - if you or your employees are to blame for their failures, apologize for yourself or for them. Try to resolve the conflict on your own, try to negotiate, and most importantly, correctly grasp the essence of the problem that they were trying to convey to you.
Step 7
Ask the interlocutor a series of clarifying questions and clearly and clearly explain to him what you will do to solve the problem and resolve the conflict. If you are right in the conflict, and the interlocutor expresses unfounded claims, defend your position firmly and politely.
