When communicating or working with people, one has to deal with conflict situations caused by dissatisfaction with something. One of the parties begins to object, sowing negative emotions. The other side should be more lenient and stick to the algorithm for removing objections.
Instructions
Step 1
At that moment, when the interlocutor is hot, in a raised voice expresses dissatisfaction, makes claims, there is no need to respond in kind. It is important to listen carefully to the opinion to the end, to let off steam.
Step 2
When one side speaks out, the other should be thanked in a calm tone for frankness or express agreement about the current misunderstanding.
Step 3
Further, it is worth finding out the true reason for the objection by asking clarifying questions such as: "Did I understand you correctly that …?", "Is this fact that worries you?" etc. In the course of a clarifying dialogue, the real picture of disagreement with something will become clear.
Step 4
After identifying the true reason, the interlocutor-peacemaker needs to offer options for solving the problem, depending on the situation. This approach will set you up for a constructive dialogue without aggressive attacks. The dissatisfied side will soften its pressure, try to compromise.
Step 5
When the ways of solving the problem situation are voiced, it is worth discussing which method will most fully satisfy the objector. You should also ask one more clarifying question in order to finally make sure that the objection has been settled.
Step 6
If the disgruntled interlocutor confirmed that the problem was solved, he was satisfied, then the objection was overcome.
