Collective conflicts, alas, are unpleasant but inevitable phenomena. In most cases, they negatively affect the microclimate, increase tension and hostility between the two conflicting parties, and other members of the group - witnesses to the skirmish - are embarrassed. However, with skillful resolution of conflict situations, their negative impact can be significantly reduced.
It is necessary
Restraint, knowledge of the basics of human psychology, the ability to look at the situation through the eyes of another person, understanding the need to follow the speech
Instructions
Step 1
The conflict does not arise out of nowhere: this or that human behavior is always caused by something. Therefore, pretending that nothing happened when the opposite side is tearing and throwing is not quite the right approach to business. You can, of course, get away from the conflict, but this is only a temporary solution to the problem. Indeed, in this way, only the external manifestations of the conflict situation are eliminated, and not its causes.
Step 2
It would be wiser to admit the existence of a conflict. This means recognizing that there are contradictions between two or more people that need to be resolved. And preferably faster.
Step 3
Start negotiations. Yes, it is negotiations, not mutual accusations and a hail of reproaches. People need to listen carefully to each other, try not to interrupt their opponent when discussing a painful problem, and then jointly discuss possible options for solving it. It is important that the final decision is general and not imposed from the outside.
Step 4
Put your decision into practice. Here you need to be as honest as possible with your partner, demonstrate your desire to eliminate the problem that has arisen and achieve further mutual understanding.
