Negotiation is a business form of communication. The history is rooted in the distant past. Negotiations are a key form of business contacts, no deal can be done without them, as well as the solution of complex issues.
Instructions
Step 1
In business communication between the two parties, it is important not only to have information about the subject of discussion, but also to have the knowledge and skills of negotiating. Methods and means depend on the goals, the general model of the process.
Step 2
When negotiating, it should be borne in mind that they can take on both a positive connotation - in the framework of cooperation, and a negative - conflict.
Step 3
The negotiation process includes three components:
1. Perceptual - the perception and assessment of the other side. Dismissiveness is an obstacle to a positive conclusion to negotiations.
2. Communicative is a direct exchange of information between participants.
3. Interactive - direct organization of joint activities of the participants in the process.
Step 4
Distinctive features of negotiations as a form of business communication:
- communication of people with diverse interests. This feature is that the goals of the parties can be absolutely identical or opposite;
- due to the variety of interests, the parties to the process are interdependent. Negotiators are limited in their ability to achieve their goal unilaterally;
- when negotiating, the efforts of the parties are aimed at a joint search for an optimal solution that does not contradict the goals of the participants.
Step 5
Types of negotiations as forms of communication depending on the types of communication:
1. Personal meeting is the most effective way of negotiating.
2. Negotiations through intermediaries. This type is used in the presence of personal hostility between the participants or insufficient competence of one of the parties.
3. Telephone negotiations. This type of negotiations is necessary when the parties are in different cities, countries or on different continents.
4. Written negotiations. This type, similar to the previous one, is applied when it is impossible to meet in person. If the information contains a commercial secret, then courier delivery and encryption are used.
5. Multi-stage or complex negotiations. This type is relevant when it is necessary to reconcile not two participants, but many, in the event that negotiations are stretched for a long time.
Step 6
Stages of business communication in the form of negotiations:
- preparation is one of the most important stages during which it is necessary to outline the program, determine the lower and upper thresholds for compromises;
- conducting - at this stage, the main goal is to establish contact with the other party. On it, proposals are put forward and a solution is sought. Do not allow a dismissive attitude towards the interlocutor;
- completion - summing up and completing the transaction.
Step 7
Negotiation is a specific and effective form of communication that promotes joint search for solutions and establishing contact in order to achieve optimal balance.
