Conflict situations very often arise in people's lives. Sometimes they can contribute to the development of a person's personality traits, but more often they lead to stress and low self-esteem. How do you recognize these situations?
A conflict between two people arises if at least one of the parties defines the situation as conflict. An offended person can keep anger in himself for a long time, but sooner or later it will make itself felt.
Three stages of conflict
What could cause a conflict? It is natural for a person to strive for something, to want something. Quite often, the desires of several people coincide. This is where the first stage of the conflict begins. If people want to achieve the same thing, they enter into an unconscious conflict. Only one person can achieve his goal.
When one of them realizes this, the beginning of the conflict occurs, the second stage begins. There are two possible scenarios for the development of events: people try to prevent conflict in different ways, or they switch to conflict behavior. The last option is the third stage of the conflict.
Such behavior is aimed at preventing the opponent from achieving the goal and at the same time realizing his own aspirations. The actions of opponents depend on the degree of destructiveness of the conflict. Open confrontation is exacerbated by the emotions that people express, which in turn intensifies this confrontation. It turns out to be a vicious circle, from which it is not easy to escape.
At the third stage of the conflict, several scenarios are possible. The first and least constructive is the continuation of the conflict. In the second case, one of the parties tries to get out of the conflict situation on its own initiative, explaining this by the lack of its capabilities to achieve the goal. The third option is negotiations. People make concessions to each other in order to smooth out the conflict. If the negotiations were successful and the parties are satisfied with the decisions made, the conflict will exhaust itself.
All of the above stages take place in the work collective of any company, where conflicts arise from time to time. It is impossible to completely eliminate them, however, the number of conflict situations can be minimized thanks to the constant work of the bosses with their subordinates.
Ways to resolve conflict situations
There are several ways to resolve conflicts. Negotiation of the parties is the most effective way. In this case, complete or at least partial reconciliation can be achieved. The latter takes place if the conflicting behavior of the parties is eliminated, but not the cause of the conflict. Because of this, the flame of enmity may re-ignite after a while.
