Rudeness of others is found at every step. Dissatisfaction, anger, self-doubt makes some people rude, raise their voices, and verbally attack. The main thing is not to bring the conflict to a scandal, while defending your point of view.
Instructions
Step 1
Very often rudeness is found in the service sector. Sellers in stores, cashiers, house managers do not like complaints, most often fair, against themselves. If someone started to be rude to your question or request, just ask to call the administrator or director. This is usually enough to temper your opponent's ardor. If the interlocutor does not calm down, write a complaint. To begin with - in the complaint book, which must be in every institution serving citizens. You are obliged to write a response and inform you what measures were taken against the offender. If this does not happen, call or write to Rospotrebnadzor. It is their job to deal with bad faith services.
Step 2
If the boss is rude, you will have to put him in his place. Calmly say that you do not intend to talk in this tone. Remind you that both of you are in a service where it is simply unprofessional to show emotion. If this did not work, and you do not intend to endure rudeness, you will have to change your place of work. There are leaders for whom such communication with a subordinate is the norm. And it is not in your power to change his character, it is easier to find a new director.
Step 3
The most difficult thing is when close people are rude. Mostly teenage children suffer from this. The transitional age and hormonal explosion often have an extremely negative effect on the character. In response to abuse, do not raise your voice. Calmly ask to sit down and talk. Find kind words for the child to open up and trust you. Ask what happened and what he is not happy with. Finding out the cause of irritation, it is easier to find a way out of the conflict. But in any case, do not put pressure on the teenager. It can close and stop letting you into its life altogether. Then it will be almost impossible to find a way to reconciliation.
