It is not necessary to study to be a diplomat in order to be able to remain restrained in conflict situations and not lose your dignity. When a stream of insults falls on you, it is important not to respond with rage, not to sink to the level of your opponent. A well-mannered and tactful person will be able to save his face and "sort out" the situation.
Instructions
Step 1
There is a fine line between emotional reproaches that require tactful silence and rude insults, which are indecent to respond to in silence. More often than not, it is wiser to respond to emotional attacks with coldness and detachment. Only the sharpest and most egregious insults that attack the honor of your family and your own honor require immediate reaction.
Step 2
Do not give in to spontaneous reactions, try to remain calm and cool-headed. Before answering anything, take a few deep breaths and count to ten. More if needed.
Step 3
In the event that the question is fundamentally important, and you cannot discuss it without emotion, invite the interlocutor to communicate in writing. You can use scrapbook or internet. State your questions and complaints point by point, analyze the reasons for your joint disputes. Are they as important as it seemed at first consideration?
Step 4
If you are being abused loudly and undeservedly, just get up and walk away. Do not make a grimace of displeasure at the same time, do not slam doors. Now your opponent is not able to adequately talk to you, so do not give him unnecessary reasons for hysterics. Perhaps he himself will later be ashamed of his words. Anything that is needed can be discussed later. The discussion isn't urgent enough to waste your precious nerve cells, is it?
Step 5
If you receive an offensive email, do not rush to reply to it right away. Write an emotional response and set it aside. Return to the letter after a while, for example, every other day. Decide if your angry response is worth submitting? In some cases, it is better to leave offensive letters unanswered at all. Respect yourself and value your time, but don't become a snob who never has emotions.
