There is no life without conflict. At work, in the family or in the process of communicating with friends, disagreements periodically arise, which sometimes develop into a conflict situation. You can learn to resolve such moments with the least loss to your relationship or business.
Instructions
Step 1
When a conflict arises, stay calm and allow your opponent to speak up. Do not interrupt or comment on his statements. Listen patiently to all his claims and statements. After that, the internal tension of both participants will subside, and you can proceed to the next stage.
Step 2
Ask the interlocutor to substantiate the claim. After he has thrown out his emotions, he is ready for a productive dialogue, and you just have to push him to it. Just do not let your opponent go back to emotions, tactfully direct him to a conversation to the point.
Step 3
Defuse the situation - evoke positive emotions in the person. If your opponent is a woman, give her a sincere compliment. You can tell a pertinent anecdote or remind the other person of a previous good relationship.
Step 4
Do not exacerbate the situation with your negative assessment of the situation, it is better to mention your feelings. Say that you are upset about what happened. Thus, you will make it clear that there are two participants in the conflict, and in addition to the point of view of the opponent, there may be another.
Step 5
Work together to identify the problem of the dispute and the end result of its resolution. It often happens that two people see the essence of the same problem differently. Come to a common understanding and find common ways out of this situation.
Step 6
During the conversation, give your opponent the opportunity to feel your respect. When assessing a situation, use actions, not personality, as a criterion. You can emphasize attention to his person with the help of phrases: "Do you have a different point of view", "Let's clarify whether we understand each other correctly." Such an emphatically respectful attitude will reduce his aggression.
Step 7
Don't be afraid to apologize if you're wrong. Admitting mistakes is not a sign of weakness. On the contrary, smart and mature people are capable of apologizing.
Step 8
No matter how the conflict is resolved, keep the relationship. The situation changes, but people stay. Despite your differences, express your hope for continued good relations.
