Fights are part of a relationship. They can both improve relationships between people and worsen them. Often, our emotions do not allow us to adhere to a logical chain in an argument, we get angry and begin to say offensive, unsubstantiated words. There are competent tactics that will help resolve conflict situations.
Focus on facts. Sometimes a person starts a conflict without even understanding its essence. If you see yourself engaging in meaningless dialogue, stop it. The nerves and time spent resolving a dispute is worth a lot more than proving to yourself and others that you are a winner. Imagine yourself in the place of the interlocutor, hear his point of view. So you can understand what makes a person defend certain views. Perhaps the interlocutor feels threatened by you, afraid of defeat or your harsh reaction. But by showing sympathy for your counterpart, you will cool the escalating situation. This will help you make a mutual decision faster.
Let your opponent talk. Be an open conversationalist, ready to listen to the other person's opinion. Do not tune in negatively from the beginning; on the contrary, show that you want to find an alternative. Listening skills often have a positive effect on resolving a dispute.
Don't let your emotions get the best of you. In a conflict, calmness is a sign of greatness, and nervousness and excessive emotionality speak of insecurity and fear. You need a sober view of what is happening, emotions obscure your eyes with bias and prevent you from seeing the truth. In addition, being tense, a person is capable of both offending and offending, which will further inflame the conflict. Therefore, calmness and calmness again.
Tune in to resolve the dispute. The right attitude is half the battle. Arm yourself with all the arguments, facts, settle down to the interlocutor and show that you want to objectively clarify the situation. That is, it doesn't matter who is right or who comes out the winner, the main thing is the decision. If the controversial issue is not a matter of principle for you, you can resort to adaptation. Yes, you completely agree with the vis-a-vis. Yes, the truth is on his side, but on yours - a moral victory (after all, you generously conceded in the conflict), gained time and maintained good relations with the interlocutor.
Finally, always respect your opponent. Never stoop to humiliation and insults. Remember that you are people (co-workers, comrades) who have yet to communicate. There is no need to spoil the relationship.
