Sooner or later, any person is subjected to undeserved criticism from colleagues or a boss. It is very difficult to maintain composure in such minutes, but if you prepare yourself mentally in advance, then you can easily cope with negative emotions caused by criticism.
Leaders of any rank do not always have the art of criticism - that is, correctly and in a business-like manner, therefore, during an emotional outburst, they can cross the boundaries of business ethics. As a rule, they make three main mistakes when criticizing subordinates.
Sometimes the boss thinks that the most important thing is to make you a suggestion in front of your colleagues. Then, they say, it will be better remembered, and others will listen at the same time. In such a situation, you feel like you are at a public execution and it is very difficult to manage your emotions.
The main thing here is to refrain from aggression and direct confrontation, because this will only add fuel to the fire. If you made a mistake, calmly admit your mistake and invite the leader to discuss the situation with you personally, since this does not concern others. By doing this, you will emphasize self-esteem, which is important to maintain in any situation, and also save the boss from embarrassment: perhaps he does not know any nuances, and if this is revealed, he will show incompetence in front of the entire team. And this can cause even more negativity towards you.
The most painful reaction in a person arises when they begin to talk about his personal qualities. Therefore, if the leader during the conversation crossed this fine line between criticism and insult, you may experience an emotional shock.
Use a simple method: take a deep breath and count to ten. Remember that an offended person can go to two extremes: aggression or self-deprecation. A calm person is able to turn the conversation into a joke and invite him to move on to discussing the current situation from his personality. It's best not to show that you are deeply hurt by the boss's words - this puts you in a vulnerable position.
If you are “lucky” to work under the direction of an emotional leader, do not try to give any arguments during the outbreak of his anger - now it is simply useless. Let it cool down, calm down, then the conversation can be continued.
Be calm anyway, but don't show your boss your condescension too explicitly - this in turn will offend his feelings and lead to an even bigger outbreak. Try to keep the conversation in line with the specifics, and not in vague expressions about the attitude towards work.
The main thing to understand is that you can anticipate the boss's behavior, which means you can resist unconstructive criticism and easily find a common language with him.
