Conflict situations are almost inevitable in communication. While some of them can be resolved peacefully, others develop into quarrels, accompanied by violent emotions and screams. To calm down the interlocutor who raised his voice to you, you need to learn to control yourself.
Instructions
Step 1
Don't fall for provocations. The first desire that a person experiences during a quarrel is to scream back. Thus, you seem to demonstrate your strength, not allowing you to shout at yourself. However, this is not quite true. Consider this behavior as a loss to the interlocutor. He wanted you to lose your temper, and you did it.
Step 2
Calm down and focus on the problem. Take a few minutes after the start of the fight to figure out why they are yelling at you. Keep your cool. Speak clearly and clearly, do not swallow words and do not show your excitement, if any.
Step 3
Take a position in which you will be on the same level with the interlocutor. Have you noticed that yelling at a seated person when you are standing is much easier? This is where the psychological characteristics of perception take place. So if your opponent is standing, stand up too.
Step 4
If after 5-7 minutes the person does not calm down, and his aggression is only gaining momentum, raise your voice too. At the same time, be aware that you are doing this solely in order to calm the interlocutor. Start speaking very loudly and gradually lower the volume and tempo of your speech, moving on to normal communication. After a while, your interlocutor will also stop shouting.
Step 5
If this does not help, then use a calming gesture as your speech volume decreases. Raise your hand with the back of your hand down so that it is at your eye level and slowly lower it down to your waist. This gesture can be repeated 2-3 times, as long as the opponent sees it.
Step 6
Warn the interlocutor that you are not ready to speak with him in a raised voice. Tell him that you are postponing the conversation until he calms down. If it is impossible to do this, then be confident in yourself, do not show your excitement and do not go to shout like the interlocutor.
