Conflict is an inevitable side of people's communication. It has a destructive effect on humans. And it can cause deep depression. At the same time, the conflict is the driving side of the progress of the individual and society, since only through overcoming growth can occur. In psychology, the problem of the emergence of disagreements between people is being actively studied. The most difficult question in this study is the search for effective ways to resolve the conflict.
Causes of the conflict and its types
Conflict is an intractable contradiction that is accompanied by strong negative emotions. This is anger, anger, rage, hatred. And in some cases it is accompanied by directed actions. Not every contradiction can lead to a conflict, but only one that affects a person's dignity and interests that are significant to him. Human dignity includes his life principles based on morality. Therefore, losing it means giving up principles when someone forces you to do so.
Researchers distinguish two groups of causes of conflicts: personal qualities and social factors. In the first case, conflicts arise among people due to the incompatibility of their interests, needs and life principles. The personal qualities of individuals (envy, rudeness, rudeness, etc.) make them the initiators of the conflict. However, in some cases, external factors (environment, environment) can provoke a person. Among them: failures in the professional sphere, low material security, inability to meet expectations, lack of career opportunities, dissatisfaction with power, and others.
The types of conflict correspond to the reasons for their occurrence: interpersonal, social and economic. The reason for the emergence of a contradiction between people determines its content and methods of resolution. Interpersonal disagreements always affect the interests of a person. These conflicts have a difficult resolution, since it is difficult for a person to compromise his principles, and, accordingly, it is impossible to agree with an opponent.
Social and economic conflicts depend on the external environment in which a person is placed. They affect the interests of a group of people.
Ways to resolve the conflict
The hardest part of a conflict is resolving it. At the moment when the parties turn to screaming, it is extremely difficult to stop the raging emotions. This is a destructive situation. Therefore, practicing psychologists chato come to the conclusion that disagreements should be prevented and resolved in the early stages.
There are four options for resolving the conflict.
The first is to minimize human interaction. There are no controversial persons, and there is no problem itself.
The second way is to find a compromise. Compromise involves mutual concessions. In this case, both sides remain unconvinced, but give up some of the principles defended for the sake of peace. Compromise has a serious flaw. The feeling of dissatisfaction remains with the person. And sooner or later it will manifest itself in a new confrontation.
Open conversation is the third and smartest way to resolve a conflict. This is a situation when one of the parties enters the path of reconciliation and is ready to discuss a controversial issue. The help of a third party - the referee - is often used. The role of the referee can be performed by a psychologist, an official or just a close person. In a conversation, the parties to the dispute have the opportunity to express their dissatisfaction in an acceptable form. This is important for relieving stress. Sometimes people just need to talk. After that, the parties try to find a way out of the disputed situation that satisfies them.
The fourth way to end a conflict is cooperation. He is very pragmatic, as in his case the parties prefer to use the disagreement in order to achieve benefits.
