The conflict is an acute form of confrontation between the two sides, it is characterized by irreconcilability of positions and the intensity of emotions. A conflict situation can arise both between groups of people and between individuals. There are several ways to resolve any conflict.
Keep calm
If you are a party to the conflict, first of all, you need to remain calm and not give in to emotions. This allows you to act rationally and make compromises when possible. You also need to maintain respect for your opponent. Do not allow a dispute on a particular issue to escalate into a discussion of the person you are talking to.
Be generous
A conflict situation often makes people remember their pride, they care more about getting out of a situation with honor than paying attention to the essence of the dispute. If you notice this development of events, you can return the conflict to a constructive track. Be generous and try to make a few concessions to your opponent. Let him feel that you are not encroaching on his status, you just want to resolve differences.
Find the right words
Very often inaccurate words and inappropriate wording at the moment lead to disputes and conflicts. For example, if you are unhappy with your employee’s performance, you may not want to blame them for incompetence. It is possible that he does not have the necessary information or additional knowledge to do the job properly. Don't talk about the mistakes he makes, but talk about learning opportunities to help prevent those mistakes in the future. This way of resolving the conflict can lead to a quick agreement and settlement of the situation.
Change your surroundings
Try a change of scenery. The resolution of many conflicts can sometimes be simplified by moving the dispute to neutral territory. For example, a family dispute within the walls of a house can be difficult to resolve. the environment is familiar. Try going outside or meeting friends. Unusual circumstances for an argument usually reduce the intensity of passions and help to think more rationally.
Compromise
One of the simplest and most obvious methods of conflict resolution is compromise, but it is very often neglected. Meanwhile, a series of concessions made by the parties to the conflict can lead to a situation where both of them find themselves in a certain gain.
Use the services of an intermediary
A conflict situation in the resolution process can be brought to the extreme level of confrontation, when the parties no longer hear each other. Mediation in such a situation may be the best solution. The neutral side can listen to the conflicting parties and calmly analyze their arguments. In addition, the mediator can propose new, not previously considered ways to resolve the dispute. Mediation is very often used in resolving conflict situations between large groups of people.
