Many people like to spoil the mood of others. Perhaps this is how they improve their mood, enjoy it.
We have to deal with the rudeness of strangers very often. In the article you will find tips on how to resist rudeness and how to react correctly so as not to spoil your mood and not sink to the level of a person who is rude to you, because the boor is just waiting for you to enter into an argument with him and show aggression in response.
Instructions
Step 1
Ignoring the brute
If you have the opportunity to leave the place of dispute and attacks of a boor, then immediately leave. If you do not have the opportunity to leave this place, then simply ignore the person who is rude to you, or answer very decently without letting the boor catch on to your words. But respond in a way that doesn't lose your self-esteem.
Those boors whom you see in your life for the first and last time will be most optimally ignored. You must learn to look right through the brute. To do this, just imagine a beautiful landscape, a beautiful river, a waterfall at the moment of the boor's attacks. Or you can count the buttons on the shirt of a person who is rude to you. It is important not to react in any way to rude antics. If the attacks continue from day to day and come from the watchman or salesman, then you can contact the employee's management to solve this problem.
Step 2
If the clients are boors.
If the client turned out to be a boor, then your first action will be to listen to the end, without interrupting, so let's say let him blow off some steam, and then calmly ask: “So what is the essence of your problem?”, And then ask how he sees the solution to this problem. So you will translate a hot conversation with a boor client into constructive criticism, and the person who tried to be rude will understand that he himself does not know what he wants from you.
Step 3
If colleagues are rude
Try to learn not to react to the boorish antics of colleagues. You must learn to calmly respond to the antics of your colleagues, for this do not boil, but relax, make sure that your hands are not clenched into fists and only then respond calmly. To begin with, ask again, so to speak, make sure you heard correctly and clarify the essence of the claims and attacks. Concentrate the attention of the person who is rude to you on the question: “What do you want from me? What do you want to achieve with your behavior?"
Step 4
Let the fog go
If you do not know how to ignore the boor, then you should resort to the technique: "Fog in." To do this, you need to paraphrase somewhat what the boor is telling you and respond with words that cannot be disputed. For example: “Each person has his own opinion!”, “Everyone lives and thinks in his own way!”, “Everyone reacts differently to the events taking place!”. “This is my conviction, which I am not going to give up!”, “This is not in my rules and principles!”. These phrases are vague, universal, and indisputable. You didn't say anything specific, rude, and the boor won't be able to accuse you. The brute will be driven into a dead end.
